Refund policy

At DecksyDesigns, we want you to be completely satisfied with your purchase. We understand that shopping online can be challenging, and that's why we want to make our return policy as clear and straightforward as possible.

If for any reason you are not completely satisfied with your order, please contact us via contact form or email us at hello@decksydesigns.com.au. We would be happy to assist you with any concerns you may have.

Please note that all of our products are personalised or made-to-order, which limits our return options. We do not accept returns or exchanges for change of mind, including incorrect size or colour selections. However, we want you to be completely satisfied with your purchase, and we offer a 30-day replacement or refund policy for any of the following reasons:

  1. Your product arrives damaged or defective
  2. You have received a different product or the print received significantly differs from what is advertised on our website
  3. Your order was sent to the wrong address due to our error

If any of these situations apply to you, simply send us a short email with a photo as soon as possible (ideally within 30 days of receiving your item), and we will offer you a refund or replacement, at your choice, within 7 business days.

If your order was sent to the wrong address due to an error in the details you provided, we can reprint and reship it for 50% of the item cost plus shipping. Undeliverable parcels are generally not returned to us, so we are unable to reship the original item.

We understand that sometimes you may want to make a change to your order after you've placed it. If you discover a spelling mistake or want to change the design, please contact us via contact form or email us at hello@decksydesigns.com.au immediately. Any editing needs to be done within 4 hours of placing your order. After that time, the order will be in print, so it will be too late to edit.

We have a free 12-hour cancellation window for all domestic and international orders. After that time, the order may already be in production and cannot be cancelled. If the product is customised or personalised, cancellations may not be possible at all once the production process has started. If you wish to cancel your order, please contact us via contact form or email us at hello@decksydesigns.com.au

For further information about our refund, replacement, and cancellation policy, please refer to our terms of service. We appreciate your business and are committed to providing you with the best possible shopping experience.